Shipping policy
Shipping Policy
Dog Is Love currently ships to the United States, Canada, United Kingdom, Australia, and New Zealand.
Please review this policy before placing an order.
Order Processing
Orders are generally processed within up to 5 business days after successful payment.
Business days do not include weekends or applicable public holidays.
Processing time is separate from shipping transit time.
Shipping Origin
Orders are shipped from fulfillment facilities located in China.
Purchasing from Dog Is Love therefore means your order may travel internationally before reaching your delivery address.
Estimated Delivery
After an order has been processed and shipped, estimated delivery is generally:
Up to 10 business days after shipment.
Combined with processing, an order may therefore require approximately:
Up to 15 business days from the order date under normal circumstances.
These are estimated timeframes rather than guaranteed delivery dates.
Tracking
When tracking information is available, it will be provided after the order has been shipped.
Tracking information can sometimes require additional time to update after the carrier receives the parcel.
International Shipping
International shipments can be affected by customs processing, local carriers, public holidays, weather, transportation disruptions, or other circumstances outside our reasonable control.
Applicable taxes, duties, import charges, or other government-imposed fees depend on the destination and applicable law.
Any charges collected by Dog Is Love will be shown as part of the checkout process where applicable.
Incorrect or Incomplete Addresses
Customers are responsible for entering accurate shipping information during checkout.
If you notice an error, contact us immediately at:
We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
Delayed Orders
A tracking update may occasionally take longer than expected.
If your order exceeds the expected delivery timeframe, contact us and we will investigate the shipment.
Lost Packages
If tracking information or a carrier investigation indicates that an order has been lost, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
Damaged Orders
If an order arrives damaged, contact us and provide your order number and photographs showing the issue where reasonably possible.
We will review the matter and determine an appropriate resolution, which may include a refund or replacement.
No Customer Returns Required
Dog Is Love does not require customers to ship products back to China for an approved refund under our 90-Day Satisfaction Guarantee.
For additional information, see our Return & Refund Policy.
Contact
Dog Is Love
1200 N Federal Highway, Office 348
Boca Raton, FL 33432
United States
Email: help@dogislove-shop.com
Phone: +1 786-723-6009